A ticketing system is the most widely used medium of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the very best way to resolve a problem that takes some time to examine or that needs to be forwarded to an admin. Thus, all comments contributed by either party will be kept in the same place in case somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which goes to say that you will have to log in and out of at least two accounts to complete a specific operation or to reach the company’s customer service staff. In case you want to administer a handful of domains and each one is hosted in a separate account, you will need to use even more accounts at the same time. Besides, it may take a substantial amount of time for the provider to process your tickets.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you’re browsing through your website files or customizing different account settings. The ticketing system is being monitored 24/7/365 by our tech support staff representatives and the response time is maximum one hour, but it rarely takes more than 20 minutes to obtain help. In contrast to certain web hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and request information with regard to any billing or technical problem. Moreover, you can read a selection of educational articles, which will help you handle the most commonly encountered complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with us and you would like to get in touch with our help desk staff, you’ll be able to post a ticket directly from your Hepsia hosting Control Panel instead of using a totally different technical support platform like you will have to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to submit a new ticket without hassles and to look through older tickets using an intelligent search box. Also, you’ll be able to browse the relevant knowledge base articles that our system will offer you based on the problem category that you choose for your new ticket. You can do all of the abovementioned procedures without logging out of your Control Panel at any time, which means that if you face any predicament or have a query, you can get in touch with our technicians and fix the specific issue in no more than 1 hour through one single support platform.