A ticketing system is the most widely used medium of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the very best way to resolve a problem that takes some time to examine or that needs to be forwarded to an admin. Thus, all comments contributed by either party will be kept in the same place in case somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which goes to say that you will have to log in and out of at least two accounts to complete a specific operation or to reach the company’s customer service staff. In case you want to administer a handful of domains and each one is hosted in a separate account, you will need to use even more accounts at the same time. Besides, it may take a substantial amount of time for the provider to process your tickets.