A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It's an efficient method to get some information about the web hosting services or have some problem resolved as you're speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the low chance of mistakes when you exchange information like usernames or domain names, the faster response time since the communication is live plus the fact that you don't need to stay on the chat constantly - you are able to do something different while the representative investigates the issue in question. In addition, you'll be able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the telephone costs that you will need to pay if you're calling to a different country.
Live Chat Support in Shared Hosting
We provide a live chat support service for all shared hosting that we offer and we're able to assist you with almost everything live. In case you don't have an account with our company yet, we'll be able to give you more details about the plans in order to help you to select the most appropriate plan. In case you are an existing customer, we're able to assist you with any general or billing issue in addition to with multiple common tech troubles, for instance an email address setup in a desktop e-mail client. When you cannot give us a call for some reason or you are in a country where we do not have a local phone number, our live chat is the best option to contact us. Of course, some problems require extra time to analyze and test, therefore you will need to open a ticket to our technicians, however, we are able to save you time and help you with a number of problems on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is accessible every single day, even on weekends and holidays. It's the best way to find out more about our semi-dedicated servers in case you don't have an account yet or to have a problem resolved in case you are a client and our support agents will help you instantly no matter what time of the day you join our chat. If you're hestitating which package is better for your web sites, in case you need a piece of advice whether you should order a certain upgrade and how to order it or when you've got troubles installing an e-mail account on your machine, you are able to contact us and we'll supply you with the required information instantly. The live chat is online even after our telephone lines are off for the day, therefore when you have an account with us, you can be sure that you will always receive prompt assistance with any question or issue that comes up.