Should you ever encounter a problem with your website and be unable to solve it on your own, ask the hosting provider’s client service team to assist you to bring the site back online. A timely resolution would be the best scenario, but a lot of companies respond within twenty four hours and even more, all the more so if you’re doing business with a hosting reseller. Even if your problem can be easily resolved, your site may not function satisfactorily or may not be available whatsoever for a prolonged period of time, so you may lose potential customers as it is highly unlikely that anybody will come back to a site that is out of order. That being said, you should make sure not only that you can get in touch with your web hosting company, but also that they can reply and help you in a timely manner. If a web application update does not proceed as planned or you delete something mistakenly, for example, the website should be fixed promptly so as to avoid protracted downtime.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any ticket that you submit or any e-mail that you send is just sixty minutes, even if you contact us during weekends and official holidays. Whatever the nature of your issue or query might be, we’ll help you out momentarily and will supply you with the needed information to fix any problem with your websites. The real response time normally does not exceed 15 to 20 minutes, which implies that you can forget about waiting for hours to get an issue solved or even worse – waiting around a whole day only to receive an answer that more info is necessary while nothing’s resolved. We will assist you in an instant since we understand exactly how costly time can be in the dynamic digital sphere. The one-hour reply guarantee is valid for any billing or technical inquiry that you may have associated with our shared hosting
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a support ticket through your web hosting Control Panel or send an email connected with your semi-dedicated server
, you’ll have a response within only one hour. You can touch base with us whenever you wish with regards to technical, general or billing issues and considering the fact that we’re on duty day and night, you’ll invariably receive assistance in a timely manner. Depending on the specific question or issue, we will supply you with more details, rectify the obstacle if it’s been caused by something that is within our reach or advise you on what to do on your end in case you have to fine-tune a particular setting for a web-based application that we cannot access. You can just forget about waiting for a day for every answer. The fact is, in most cases we answer emails and tickets within twenty-twenty five minutes max.