In the event that you've ever had a shared hosting account in the past or you've dealt with any other kind of online service, you are probably aware from personal experience that for certain things it is better to consult with a live person over the phone rather than exchange tickets or email messages. If you want to find out more about a specific service before you buy it or when something small should be made, for example, it will be much easier and a lot faster to get it done live. When you can contact representatives over the phone, it is very likely that you are dealing with an actual website hosting supplier, not just a reseller. The level of support that you can get over the phone differs between different providers - from general issues to expert tech support. Generally the majority of providers supply pre-sales assistance and 1st level phone support, while more complicated technical issues are managed through email or tickets.
Phone Support in Shared Hosting
As we have live phone support 14 hrs a day, you are able to get in touch with us and talk with one of our customer support agents to learn more about any of the shared hosting that we offer and make sure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we now have telephone numbers on three different continents so you're able to call the one nearer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you will be able to give us a call about general and billing issues, or even about some technical issues. If the issue is strictly technical or it needs longer time to analyze, you should employ our ticketing system, that will enable both you and our tech support crew to track the information supplied by each side.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we provide include real-time phone support for 14 hours every day. If you hesitate which package is suitable for your web sites, you want to find out more about the plan's specs or you need any other information about our services, you can call any of the local numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. In case you already have an account, you can contact us about general and sales issues, although we're usually able to help with a number of technical issues as well. For entirely tech issues you need to use our built-in ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option when the issue requires extra time to be taken care of or it has to be escalated to our sysadmins.