The access to the customer and tech support that a shared hosting company provides can tell you a lot about the services they supply too. If you are allowed to use just emails and / or tickets, you have most likely come across some reseller not the actual hosting supplier. If this is the case, you will probably have to wait for several days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get hold of the actual web hosting company for extra assistance. When the supplier offers several means of communication with short response time which are available at any moment, they're almost certainly the top provider, not a reseller. So you will get prompt assistance and top-notch support since they will have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it is always better to be able to get hold of your website hosting company right away by using your favourite way of communication.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting
plans are twenty-four-seven, which means that you can forget all about waiting for a couple of days to receive assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email message. If you do have an account, you are able to open a support ticket in addition to the other three methods of communication. You're able to pick the best way to contact us based on what your location is or what kind of hardware you are using. We are able to assist you for more or less any webhosting-related question that you have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to get quick assistance, especially if your website is not running as it should be for whatever reason. Our semi-dedicated servers
include 24/7 customer and technical support, consequently in case something happens, you are able to use a number of methods to contact us - phone line with a couple of local numbers around the world, live chat, emails and support tickets. The first two options are for pre-sales, billing and common issues, so if you don't have an account yet, for example, you'll be able to get additional information for our services, or we will assist you with less complex tech issues. The other two methods are for strictly technical troubles or everything that's more time-consuming due to the fact that it is much easier follow the dialogue between you and our support team. The warranted max answer time for them is just an hour, the actual one - 15-20 min, therefore you will not have to wait for a whole day to receive assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany difficulties and questions about the pre-installed software the server comes equipped with. In case you haven't acquired your VPS server
package yet, you are able to find out more about our solutions by giving us a telephone call or via the live chat service. For more technical issues, you're able to send an e-mail or open a support ticket via your billing Control Panel and you'll get support within a maximum of one hour regardless of the time of the day, even on holidays and weekends. The actual reply time in most cases does not extend past 30 minutes. If you're looking for assistance with third-party software, you can reap the benefits of the Managed Services upgrade which you can add to each VPS package and our admins will help you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server
through us, you will be able to get in touch with us anytime using various channels and the maximum time that you'll need to wait for a response is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you are able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of general questions or you would like to find out about our web hosting services before you order, you can employ our live chat or you could call one of the local numbers that we have in various countries around the world. If you'd like to receive assistance with third-party software that you can't set up or run properly, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.