Technical Support Channels
A 1–Hour Response Time Guarantee
We provide a 60–minute response time warranty for each trouble ticket or email that you send to our customer care team. We’ll swiftly answer all the general queries and forward right away the issue to our sysadmins if additional assistance is needed. If you order our Optional Admin Services package, we will carry out any of the included server management services at a time that has been agreed upon earlier.
A Top–Quality Technical Support Service
Should you need help using our Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, do touch base with the technical support team at any moment through the ticketing system. In addition, in case you need help administering your dedicated web hosting server, you can order our Optional Admin Services package, which includes Operating System updates every week, software installation and troubleshooting procedures, server monitoring and rebooting services, backup hard disk drive space, etcetera.
An Intuitive Help Section
We have provided our Control Panel with a detailed knowledgebase, which includes elaborate explanations of all its features and functionalities. Additionally, we have created exhaustive video tutorials that will further instruct you how to carry out a certain action or resolve a regularly encountered problem. All the how–to articles and the tutorial videos are easily reachable from each section of the Control Panel via the Videos and Help buttons situated in the top right corner.